H3: 81 other - at this time, the suspect device has not been returned for evaluation.Therefore, root cause has not been determined yet.Vyaire medical will submit a supplemental report in accordance with 21 cfr section 803.56 if additional information becomes available.H3 other text : device not returned yet.
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Results of investigation: vyaire medical was not able to verify the customer complaint.The suspect device was not returned for investigation.However, the distributor went onsite and was able to center the piston, but it was not going any further to the left.According to the end user, it should go further.Vyaire requested for serial number/part number at the back of the panel or any pictures.It was also advised to check the ddi (dynamic displacement indicator) calibration and/or the driver power module calibration.Additionally, the distributor has indicated that the suspect device was calibrated as per instructions.Unit is now working correctly.
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