Ref.Id: (b)(4).The digitaldiagnost 3.X is a stationary x-ray system for general radiographic purposes.As an option, a portable digital flat panel detector can be used for image capture.The philips service engineer instructed the customer remotely to do a calibration but the calibration was not successful so a replacement of the detector was proposed.A quote for a refurbished detector was sent to the customer but they did not order until it expired.Later, upon request, the customer confirmed that the portable detector was dropped from the user hands when swapping from the table to the wall bucky (use error).A dropped detector can lead in worst case to a fracture in the foot.Risk estimation revealed acceptable risk per risk benefit analysis, because actually, there is no feasible technical solution for this kind of ¿use error¿.This issue is further monitored and trended.
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