On july 5, 2023, a patient called their regional impulse dynamics field representative because their optimizer smart mini device entered ccm down mode due to an a9 error code, according to the display on their ipg charger.The patient's device was reset and reprogrammed, but the patient reported the same error message appearing again on november 1, 2023.The ipg was interrogated by a technician and yielded a "telemet error: down_charge_current_too_high" error.Analysis of the ipg log files confirmed this is the same, known high charge current issue that has affected several other ipgs, and the patient was advised to charge their ipg only to 75 percent battery capacity (3 of 4 bars displayed on the charger) to avoid the ipg entering down mode again.The patient agreed and has continued to receive ccm therapy as normal since this advisement.The permanent fix for this issue will be implemented as part of a future firmware update that is currently pending finalization before being submitted to fda for review and approval.
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This is a supplemental report to the previously filed (b)(4).The patient agreed to adhere to the previous 75-percent charging advisement, but on (b)(6)2023, it was reported that the patient's device had entered down mode again with an a9 error code displaying on the charger.The device was interrogated and yielded the same "telemet error: down_charge_current_too_high" error that had previously been documented.The patient was reminded of the previous 75-percent charging advisement to mitigate recurrence.The permanent fix for this issue will be implemented as part of a future firmware update that is currently pending finalization before being submitted to fda for review and approval.
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