Calibration was acceptable.The sample coagulation time was "at least" 10 minutes.Based on the sample tubes used by the customer, the minimum recommended clotting time is 30 minutes.Several sample-related alarms were observed on the cumulative alarm trace data.Since this is the cumulative alarm trace, it cannot be identified if one of the alarms was related to the questionable results.Based on the limited information provided, the cause of the event could not be determined.Based on the information available, the investigation determined the event is consistent with sample quality issues.The investigation did not identify a product problem.
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