It was reported that during a ventricular rhythm problem of the patient at the end of the intervention, they needed to use the defibrillation paddles.At the moment of the shock, the defibrillator turned off and the shock was not administered.The paddles seem to have created an electrical short-circuit.
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This report is based on information provided by philips remote service engineer (rse) and has been investigated by the philips complaint handling team.Philips received a complaint on the als device indicating that shock was not delivered.During a ventricular rhythm problem of the patient at the end of the intervention, they needed to use the defibrillation paddles.At the moment of the shock, the defibrillator turned off and the shock was not administered.The paddles seem to have created an electrical short-circuit.The device stopped and restarted.The customer was advised to replace the paddles.The device remains at the customer site and no further evaluation is warranted at this time.Based on the information available and the testing conducted, the cause of the reported problem was a malfunction of paddles.The reported problem was confirmed.The customer was informed that the paddles needed to be replaced, however, we are unable to confirm additional details as the customer did not respond to requests for additional information.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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