E1 initial reporter phone: (b)(6) the product investigation was completed.Device evaluation details: visual analysis of the returned sample revealed a hole and reddish material in the pebax.The device was connected to carto 3 system, and the device was visualized and recognized correctly; however, errors 105 and 106 appeared on the system due to an open circuit in the tip area.The blood found inside the pebax area may contribute to the magnetic and force issue.A manufacturing record evaluation was performed for the finished device 31060247l number, and no internal action was found during the review.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.The instructions for use (ifu) contain the following recommendations: the force sensor of the catheter is disconnected.If the problem persists, replace the catheter cable or the catheter.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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