Investigation results: one photograph was provided for investigation.The photo showed one 20g insyte autoguard iv catheter that was positioned over the needle.A red circle was drawn around the catheter with an arrow pointing to the catheter tubing.Due to the poor image quality, no plastic shards or foreign material were identified on the catheter.As the photograph does not support the complainant¿s description of the reported event, the complaint could not be confirmed.Foreign material may have been introduced during packaging/manufacturing as a result of environmental factors, incoming material, personnel, or processing.To mitigate the occurrence of this type of defect: operators perform cleaning per the quality plan and the bd 5s initiative, good manufacturing practices and gowning are followed, and environmental controls and inspections for foreign matter are performed per the quality control and sampling plans.Investigation conclusion(s): the complaint of ¿foreign matter¿ was not confirmed.Probable root cause(s): a root cause cannot be determined without a confirmed defect.
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