H.6.Investigation summary: this summarizes the investigation results regarding a complaint that alleges invalid result (multiple lines present on test cartridge) when using rapid detection of sars-cov-2 & flu a+b kit (material #256088 ), batch number 3004372.The customer reported inaccurate test result as they observed multiple positive test lines on the test cartridge.The customer informed that her provider advised her not to insert the cartridge into the analyzer if they observe multiple lines.Bd quality performs a systematic approach to investigate all complaints.This approach involves review of manufacturing batch history records, testing of retention samples, and testing of customer returned samples, if applicable.Batch history record (bhr) review and retain sample testing were performed on the batch number provided.The results were acceptable, and no relevant issues were found.No physical samples were received; therefore, no return sample analysis could be performed, however photographs were returned and showed the test cartridge with multiple lines.Multiple lines may show up on non-specific binding areas on the cartridge and that all results should be always read by the analyzer.This complaint could not be confirmed.A trend analysis for this issue was conducted, no adverse trend was identified.Bd quality will continue to monitor for trends.There were no corrective actions taken at this time.If you have any additional questions or concerns, please do not hesitate to contact bd technical services.
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