Model Number 816300 |
Device Problem
Power Problem (3010)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/31/2023 |
Event Type
malfunction
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Event Description
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The field service representative (fsr) reported that during preventative maintenance (pm) of the device, after replacing the coin cell battery, the central control monitor (ccm) monitor would not come on.There was no patient involvement.
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Manufacturer Narrative
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Per the fsr, the unit had not been used for a year.
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Manufacturer Narrative
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During laboratory analysis, the product surveillance technician (pst) observed the central control monitor (ccm) to initially not boot up at all.The coin cell battery was removed and the ccm booted up with a 'disk boot failure' message as expected.The coin cell battery voltage was measured to be approximately 2.7 volts (v) while a normal battery is 3v.A lab use only (luo) coin cell battery was installed and the ccm booted without any issues.The service repair technician (srt) reset the basic input output system (bios) and the unit passed release testing.The unit operated to the manufacturer's specifications.
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Manufacturer Narrative
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The reported complaint was confirmed.Review of service history showed that the coin cell battery was not replaced in a timely manner for maintenance.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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Search Alerts/Recalls
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