Attempts to obtain information were made; however, there has been no response from the customer yet.Once the information is obtained and product is evaluated, a supplemental report would be made to the fda.The reported complaint will be tracked and trended.The event is filed under internal karl storz complaint id: (b)(4).
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At the time of this report, the reported device has not been received for evaluation.According to the customer's description, it can be assumed that the cutting loop was pulled out in the distal area.The reason for this could be, for example, that the tensile force on the loop was too high without the hf current being activated or, on the other hand, that the activation time was too long and the wire burned out as a result.The ifu points out the correct handling.As the loop was not sent in for examination, it is not possible to carry out a more detailed examination to determine the cause of the fault.This complaint will continue to be tracked and trended.The event is filed under internal karl storz complaint id: (b)(4).
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