Catalog Number 256088 |
Device Problem
Incorrect, Inadequate or Imprecise Result or Readings (1535)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/12/2023 |
Event Type
malfunction
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Manufacturer Narrative
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H.3.A device evaluation and/or device history review is anticipated, but is not complete.Upon completion, a supplemental report will be filed.Eua#(b)(4).
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Event Description
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It was reported while using the bd veritor ¿ sars-cov-2 & flu a+b the customer obtained an error 26 on their test device and decided to report out the result as positive.There was no report of patient impact, the user waited for pcr results to determine treatment.Bd followed up multiple times with the customer to obtain the pcr results, but the customer has not responded to follow-up attempts.Eua#(b)(4).
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Manufacturer Narrative
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The following fields have been updated with additional information: d.9.Device available for evaluation: yes.D.9.Returned to manufacturer on: 07-nov-2023.H.6.Investigation summary: this statement is to summarize the investigation results regarding a complaint that involved bd veritor¿ sars-cov-2 and flu a+b (material #: 256088), batch number: 2348238.The customer reported receiving an erroneous result for 1 patient sample.According to them, the patient was not treated based on the erroneous results, and they were instructed to await the pcr test result.Bd quality performs a systematic approach to investigate discrepant results complaints.This approach involves review of manufacturing batch history records, testing of retention samples, and testing of customer returned samples, if applicable.Batch history record (bhr) review and retain sample testing were performed on the batch number provided, results were acceptable, and no relevant issues were found.The tests were performed on the returned products.All the devices tested had typical intended results.No discrepant results or issues were identified.This complaint was unable to be confirmed.The root cause could not be determined.Currently no adverse trend for discrepant results was identified.Bd quality will continue to closely monitor for trends.If you have any additional questions or concerns, please do not hesitate to contact bd technical services.
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Event Description
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It was reported while using the bd veritor ¿ sars-cov-2 & flu a+b the customer obtained an error 26 on their test device and decided to report out the result as positive.There was no report of patient impact, the user waited for pcr results to determine treatment.Bd followed up multiple times with the customer to obtain the pcr results, but the customer has not responded to follow-up attempts.Eua (b)(4).
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Search Alerts/Recalls
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