(b)(4).Reported event was confirmed by review of investigation logs and onsite investigation.Investigation log files of the reported error were provided with the per submission, reviewed by a subject matter expert, and confirmed the reported event.The robotic errors were observed in the log files most likely caused by a micro disconnect of the starc card.There was no indication in the logs that a software defect or anomaly caused or contributed to the observed error.A field service engineer (fse) was onsite to investigate the robot.The engineer observed an unknown robotic error.The fse reseated the starc card.Device history record (dhr) was reviewed and no discrepancies were found.The cause for the observed errors was a disconnection/loosening of the starc card.However, definitive root cause for the loosening/disconnection could not be determined with the information available.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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