Model Number AR310 |
Device Problems
Fire (1245); Smoking (1585)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/07/2023 |
Event Type
malfunction
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Manufacturer Narrative
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No erroneous staining result was reported by the customer in connection with this incident.No patient or user harm was indicated.A1-a6: not applicable.No patient involvement.
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Event Description
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The spain customer reported "heaters are burnt." agilent field service engineer states that some heater control boards, heaters and cables suffered damage and emitted flames with smoke while the instrument was in operation.Fse serviced the instrument with replacement of affected parts and confirms that the samples were not affected and all users and surrounding items near the instrument were safe from any harm.Instrument is running and the customer was able to complete testing.Diagnostics were not altered.There was no direct or indirect patient harm or user harm reported.
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Manufacturer Narrative
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No erroneous staining result was reported by the customer in connection with this incident.No patient or user harm was indicated.A1-a6: not applicable.No patient involvement.While the exact root cause is unable to be confirmed, it is determined that this incident is due to one of two reasons.Either liquid leaked onto the heater control board due to an unknown cause, or the heater control board short circuited and overheated.Both situations are accounted for in agilent's risk documentation and remain adequate.This is an isolated incident.
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Event Description
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The spain customer reported "heaters are burnt." agilent field service engineer states that some heater control boards, heaters and cables suffered damage and emitted flames with smoke while the instrument was in operation.Fse serviced the instrument with replacement of affected parts and confirms that the samples were not affected and all users and surrounding items near the instrument were safe from any harm.Instrument is running and the customer was able to complete testing.Diagnostics were not altered.There was no direct or indirect patient harm or user harm reported.
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Search Alerts/Recalls
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