The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the objective lens broken.Based on the result, we concluded that it was caused due to the excessive force applied on the objective lens.In addition, our technician confirmed that the light guide cable coating damage, the control body broken, the angle wire corroded, the forward body frame corroded, the objective gluing missing, the air/water cylinder control body deformed, the lcb distal cover glass scratched, the junction case loose, the bending rubber worn out, the distal body worn out, the segment worn out, the up pulley wire rupture, and the insertion flexible tube non-pentax work/parts; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report ""hr-rpt-0586(image failure)"" and/or the risk analysis results, it was evaluated to submit mdr.
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