No product was returned for evaluation.The ilet logs were reviewed by beta bionics failure investigation department.No product performance issues were identified.If the product is received at a later date, the complaint will be reopened and investigated accordingly.No anomalies were observed.The device history record (dhr) review was completed, and this device passed all manufacturing release criteria for distribution.There were no issues identified that would have impacted this event.
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On 11/20/23 a beta bionics clinical diabetes specialist reported an ilet patient had a hypoglycemic event on the evening of 11/19/23.It was reported on the night of 11/19/23 the patient's husband found her laying on the floor and she was confused and unresponsive.The husband then called emergency medical technicians (emt).The fire department responded, and the patient was brought to the hospital in an ambulance.The patient did not take glucagon at home.At the hospital the patient was given glucose gel, and her blood glucose (bg) was able to be brought back up into range.The patient was released from the hospital on (b)(6) 2023.Customer care spoke with the patient on 11/20/23.The patient stated her bg was running "a bit low" prior to the hypoglycemic event.She ate dinner late, gave herself a usual meal bolus, then her bg went low.The patient believes the low event was due to her gastropareses.The patient stated her bg at the time of the hypoglycemic event was 46-47 mg/dl.The patient stated she is back on the ilet as of 11/20/23 and is doing well.
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