This report is being supplemented to provide additional information based on the legal manufacturer's final investigation and device evaluation.The device was returned to olympus for inspection, and the customer's complaint was confirmed.In addition, the following non-reportable malfunctions were found during the device evaluation the scope failed leak test, the bending section cover (a-rubber) leaking, missing color code on insertion tube, the light guide (lg) and video cable buckled.Lastly, the video connector has a cracked printed circuit board (pcb) and scratches on the master case (m-case).A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, the cause of the event is likely due to insufficient or inadequate reprocessing.However, the root cause of the reported event is unable to be determined.The event can be prevented by following the instructions for use (ifu) sections: instructions visera cysto-nephro videoscope.Olympus cyf type v2.Olympus cyf type va2.Olympus cyf type v2r.Chapter 5 reprocessing: general policy.Chapter 6 compatible reprocessing methods and chemical agents.Chapter 7 cleaning, disinfection, and sterilization procedures.Olympus will continue to monitor field performance for this device.
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