It was reported that during set-up of the device for a cardiopulmonary bypass (cpb) procedure, the roller pump lid was cracked and broken off the hinge causing the pump to not always recognize when the lid was closed.As a result, an alternate device was employed.The surgical procedure was completed successfully.There was no delay, no blood loss, nor adverse consequences to the patient.
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The reported complaint was confirmed via a photograph of the damage.Per the field service representative (fsr), a replacement lid was sent to the customer.No part was returned since the part was discarded or lost by the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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