H3 customer confirmed the product will not be returning, therefore, this report is based solely on the information provided by the customer.A review of the complaint database did not reveal any similar events against this issue in the past two years.Therefore, it appears this complaint was an isolated event.The posey bed is a hospital bed, canopy and mattress system designed to help provide a safe, controlled environment for patients at extreme risk of injury from a fall or unassisted bed exit.Posey beds are multi-use, serviceable items.As such, it is anticipated that the units may occasionally require repair, and as part of standard care the beds should be inspected prior to use.If damage is noted during these routine bed inspections, the unit should not be put into use with a patient and should be returned to posey for servicing.Contraindications state to not use the posey bed: with patients diagnosed with any condition that may cause violent or self-destructive behaviors - these could result in self-injury and/or damage to the posey bed, patients who rub excessively, patients with an excessive pica eating disorder or patients who are, or who become, claustrophobic while in the posey bed.Service issues are trended and reviewed by management on a monthly basis.As part of this monthly review, trends and excursions above control limits will be assessed, documented and acted upon as warranted.No corrective or preventative actions are necessary at this time manufacturer reference file (b)(4).
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