The reported complaint of the autopulse platform (sn (b)(6)) lcd unreadable was confirmed during visual inspection.Following the removal of the front and bottom enclosures, fluid ingress and corroded and damaged lcd circuitry were discovered.The root cause was due to a damaged lcd due to fluid ingress caused by user mishandling.The lcd was replaced to remedy the issue.Per autopulse user guide, 4.2.Cleaning the autopulse platform section: "wipe all the surfaces of the autopulse platform free of foreign matter and spills with a disinfectant or bactericidal wipe.Check the vents to ensure that they are free and clear of any obstructive matter.Caution: do not submerge the autopulse in liquid.Ensure that the autopulse is dry before storing." the archive data review indicated no significant discrepancies.The autopulse platform passed the initial functional testing without any fault or error.Following service, the autopulse platform was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries without any fault or error.The autopulse platform passed the final testing without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for the autopulse platform with serial number (b)(6).
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