This report is being submitted retrospectively as part of internal review.User stated they had a blood glucose (bg) value of 44 mg/dl at the time of hypoglycemia event.However, the transmitter was not charged.As a result, the eversense xl cgm system could not assert any low glucose alerts.No further investigation was possible for this complaint as the system was basically not in use at the time of the event.User's husband assisted her to resolve the issue and no hospitalization was required.In addition, user's transmitter was replaced.However, no return material authorization (rma) was created as it was outside of warranty period.
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