1.Dhr/bhr review(lot#3108473): 1)this batch of products were assembled at intima ii auto line 2 in may 2023, and packaged at r240 package line in may 2023.Work order quantity was (b)(4) ea.2)review the in-process test reports and outgoing test reports, and all test results meet the product specifications.3)review the production records with no nonconformance, deviation or rework activities.2.No actual samples and photos have been received for the complaint.3.The retained sample of this batch is taken for lie distance test, penetration force test and clamping force test of the pinch clamp, and the test results are all within the product specifications.Please see attachment pr# (b)(4) for the test reports.4.The difficulty of needle feed during puncture may be related to product quality, patient's skin and vascular conditions, and puncture method.According to the experience of previous market visits, it is recommended to insert the needle at 15°~30° with the bevel of the needle tip upwards, then lower the angle to 5°~10° to send the needle and catheter into the vessel, never reinsert the needle into the catheter.5.It was found in previous tests that when the extension tubing was not centered in the pinch clamp, the pinch clamp could not be fully acted.(please see attachment pr# (b)(4) for the clamping position view.) 6.No similar complaints have been received from other hospitals regarding this batch of products.Conclusion(s): no abnormality is found on process and retained sample.No similar complaints have been received from other hospitals regarding this batch of products.Since the defect status of the complained sample is not identifiable, and the usage is unknown, the root cause of the complaint defects cannot be determined.The plant will continue to track and trend for the issue.
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