The philips field service engineer (fse) spoke with the customer and the clinical application specialist (cas).There was a patient death, but the fse advised that it was not related to a failure of equipment.The fse indicated that there were communication issues in notifying the nurse of the low battery and due to the type of battery (not the recommended duracell by philips), the battery went down faster than expected.The customer is using self-maintained m4841 telemetry patient worn devices (pwd's), which are out of support.There was no product malfunction.The onsite investigation by the field service technician revealed that the customer did not use the batteries recommended by philips - user problem.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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