The biomedical engineer reported that the telemetry transmitter (tele) was showing artifact and was getting inaccurate heart rhythms.They have changed the leads and cables, but the issue persists.No patient harm was reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields are not applicable (na) to the mdr report: b2.D4 lot number & expiration.D6a - d6b.D7b.F1 - f14.G4 device bla number.G5.G7.H2.H7.H9.The following fields contains no information (ni), as attempts to obtain information were made, but the information was not provided.A2 - a6.B6 - b7.D10 concomitant medical device.Attempt #1.11/17/2023 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #2.11/29/2023 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #3.12/11/2023 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Central nurse's station.Model: ni.Sn: ni.
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Details of complaint: the biomedical engineer (bme) reported that the telemetry transmitter was showing artifact and was getting inaccurate heart rhythms.They changed the leads and cables, but the issue persisted.No patient harm was reported.Investigation summary: nihon kohden (nk) was unable to confirm the reported issue as the device was never returned to nk for evaluation.The bme that originally reported the issue no longer works at the facility.Their clinical engineer confirmed that at the time, the bme ran a functional verification test after replacing the leads, which was run on a simulator.The bme confirmed with the war room that the unit was working as intended, (no malfunctions) and was placed back into service after testing.As such, a definitive root cause could not be determined.But based on the available information, the most probable root cause could be contributed to defective leads or incorrect lead placement.Another possible cause for egc issues could be that the user turned off the display settings for respiratory or heart rate.The displayed numeric values of hr and rr may differ between a transmitter and a receiving monitor because of detection settings on both devices.Lead placement and connections, user education, the heart rate calculation method used (depending on p wave/grs), movement in the chest and abdomen may influence measurements.Additionally, amplitude varies depending on placement of the electrodes and can cause differing heart rate measurements between the transmitter, bsm, and cns.Leads may need to be adjusted at the bedside monitor or transmitter.A serial number review of the reported device (gz-130pa, sn (b)(6)) does not reveal additional related complaints.A complaint history review of the customer's account does not reveal trends for similar complaints.Nk will continue to monitor and trend similar complaints.
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