Details of complaint: the biomedical engineer (bme) reported that the central nurse's station (cns) had a long error message code on a bluescreen.The cns was not in patient use.Investigation summary: the device, cns (pu-621ra, sn: (b)(6)), was returned, cleaned, decontaminated, and evaluated.During evaluation, nihon kohden repair center (nk rc) duplicated the issue and found the device had lots of dust bunnies inside.The device was cleaned, and the hard disk drives (hdds) were found to be damaged (due to wear and tear, use, and degradation of the device overtime).After replacement of the hdds, the device met specifications, (post repairs) in all areas, resolving the issue.Nk rc confirmed the reported issue was attributed to component damage, as the hdds needed replacement.The device was installed at the facility on 10/19/2014 and the warranty expired on 10/19/2016, indicating the device had aged approximately nine (9) years and four (4) months.During review of device history, this was found to be an isolated issue.There is no indication of improper/inadequate device design, as there have been no significant trends for this issue.Only one (1) reported issue with this device has been reported, at this facility, occurring within the past three (3) years.
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