Model Number 865350 |
Device Problem
No Audible Alarm (1019)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/12/2023 |
Event Type
malfunction
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Event Description
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The customer reported that the speaker is not functioning.No sound is coming from the device at all.It is unknown if the device was in use at time of event, and there was no adverse event reported.
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Manufacturer Narrative
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Philips is in the process of obtaining additional information concerning this event and the complaint is still under investigation.A final report will be submitted once the investigation is complete.
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Manufacturer Narrative
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Philips received a complaint on the mx40 1.4 ghz smart hopping device, indicating that the speaker is not functioning.No sound is coming from the device at all.The device was sent to philips authorized repair facility (rft) for bench for evaluation.Results of functional testing indicate the speaker had no sound in the mt56060 tool.They were unable to test speaker in the unit and speaker was defective.Based on the information available and the testing conducted, the cause of the reported problem was a defective speaker.The reported problem was confirmed.The customer was provided a replacement device to resolve the issue.
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Search Alerts/Recalls
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