According to the customer, on (b)(6) 2023 her father-in-law was walking with the rollator when the "pin or screw by the wheel snapped in half causing the wheel to fall off and him to fall onto the floor".The customer reported he hit his "left side, arm, and head" on the floor and was taken to the emergency department where he was admitted.The customer reported there was "bruising" on his arm, a "lump" on his head, and a "hair line fracture" that was confirmed with a "cat scan".The customer reported he received "hydrocodone" for his pain and is in surgery to have "screws inserted" into his hip.Sample requested for return evaluation.It has been determined that the reported event caused or contributed to serious injury, therefore, this medwatch is being filed.If any further relevant information is identified or obtained, a supplemental medwatch will be submitted.
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