Additional information received via good faith effort (gfe) response indicated the customer required the logs as the alarm was accidentally silenced.Per the customer, the spo2 alarm was silenced, and the patient later passed away from other complications.A field service engineer (fse) went onsite and pulled the logs for the customer.The complaint was escalated for technical investigation, and the results indicate that there is insufficient information available.The provided logs cannot be reviewed as the timeframe of the event was not provided.The cause of the reported problem is unknown.The customer advised that the alarm was silenced; however, philips is unable to confirm this in the logs.The reported problem was not confirmed.Due to the lack of available information, the exact cause for the reported issue remains unknown, and a malfunction of the device cannot be ruled out.If additional information is received the complaint file will be reopened.The patient information center ix, catalog number 866389, in use during this event was reported in manufacturer reference number 1218950-2024-00014.
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