Catalog Number 09315268160 |
Device Problem
High Test Results (2457)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/04/2023 |
Event Type
malfunction
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Event Description
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We received an allegation about discrepant results for 1 patient's serum sample that was auto-diluted onboard while tested with elecsys probnp g2 (probnp ii) assay on a cobas e411 immunoassay analyzer when compared to an e601 immunoassay analyzer.Initial result: 3600 pg/ml accompanied by a data flag and diluted as a 100x auto-dilution.The result was questioned by the provider as it did not match the patient's clinical history.The sample was then repeated on e601 and the repeat result was 970 pg/ml.The repeat result was deemed to be correct.Reportedly, an amended report with the correct results was issued.
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Manufacturer Narrative
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The probnp ii reagent expiration date was not provided.The cobas e411 disk serial number was (b)(6).Qc was in range before and after the sample was tested.The field service engineer did a performance check and the instrument was performing within specifications.Precision studies were performed and they were within specifications.The customer performed qc and was acceptable.The investigation is ongoing.
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Manufacturer Narrative
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The investigation did not identify a product problem.The investigation determined the event was consistent with a product handling issue at the customer site (re-using barcodes, re-using disk positions, programming the test for dilution manually, or altering the instrument manager rules).
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Search Alerts/Recalls
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