The investigation revealed the following: based on the investigation, the biópsia" protocol started at 19:53, (b)(6) 2023, in which tissue slides of 6 patients read with blue hue and diffused nucleus meltdown, and the block description with "soft and can't flat at the mold bottom" symptom reported by the end user indicated that paraffin didn't infiltrate well into the cell, i.E., under processing.Nucleus meltdown could possibly be caused by: 1) the water in the tissue cells wasn't fully replaced by water-based solvent (formalin), so the enzyme wasn't stopped to meltdown the nucleus; or 2) fixation reagent in the tissue processor was contaminated, causing the nucleus to melt down.But according to the log, the affected program ran 1 min only in s2, so the impact from this cause for this case could be minimal.This leads to the potential cause that the water in the tissue cells was not fully replaced by formalin before the protocol started.The end user could not offer the fixation tracking record to confirm or to rule out this cause.Furthermore, paraffin didn't infiltrate well into the cell, indicating the tissue had insufficient dehydration and clearing, and the clearing solvent was not replaced with wax.This could be possibly caused by the following 3 reasons: 1) faulty step of processing, however, the evidence of the log shows that each step of the protocol has been executed with planned time.2) over threshold reagent, however, the evidence of the log shows that the reagent change is within the threshold range.3) cross contamination in reagent bottle.The cross contamination could be caused by the following 3 reasons: a) the reagent bottle(s) is filled to a level exceeding the maximum line, causing the extra reagent to enter other reagent stations, however, the customer reported that they did not overfill the reagent bottles.B) the extra reagent can be carried over from grossing to the reagent bottles of the tissue processor via the tissue basket and biopsy filter paper and can accumulate over time.The carryover amount could be increased if the operator does not allow some time to drain the tissue baskets when transferring from grossing.Additionally, if the operator does not timely clear the excessive reagent in the reagent bottle(s), it could cause the extra reagent entering other reagent stations.C) the filter paper used to wrap biopsy tissues was not standardized and some were excessively big and folded with many layers, which would cause some excessive carryover during processing.A customer facing letter was sent out to the customer with recommendation, to consider the tissue fixation and to avoid reagent cross contamination.
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