Section b1 adverse event/product problem - corrected - no product problem.Section h1 type of reportable event - corrected - no malfunction.Due to the automated manufacturing execution system (mes), there are controls in the manufacturing process to ensure the product met specifications upon release.During visual/microscopic inspection, the catheter was seen to be kinked.The catheter was seen to be fractured at 25cm from the catheter hub.There were no damages noted to the catheter hub or tip.There were no signs of use of device during use.Functional inspection, visual defect confirmed.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.The reported event catheter broken/fractured during use was not confirmed during analysis as the device broke during preparation and also there were no signs of use of the device during procedure.The reported event catheter shaft kinked/bent was confirmed during analysis.The device failed to meet specifications when received for complaint investigation based on the analyzed anomalies noted to the device.Additional information provided by the customer indicated that there was no damage noted to the packaging prior to opening the packaging, the device was confirmed to be in good condition during preparation/prior to use on the patient.The patient¿s anatomy was moderately tortuous.It is possible that the catheter shaft kinked and broke during preparation of the device.An assignable cause of ¿handling damage¿ will be assigned to the as reported and as analyzed ¿catheter shaft kinked/bent¿ as well as the as analyzed ¿catheter shaft broken/fractured during preparation¿, because this complaint appears to be associated with handling of the product or portion of the product upon removal of the product from the packaging / preparation of the product prior to use, a probable cause of ¿handling damage¿ was assigned.An assignable cause of 'not confirmed' was assigned to the as reported ¿catheter shaft broken/fractured during use¿ as the issue included a returned product review (visual, physical, and/or performance testing) which showed no evidence of either the alleged issue(s) or any defect which could have contributed to the event.The manufacturer has reviewed all information and determined this event no longer meets the requirement of the reportable event for the device in question.
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