All available information was investigated, and the reported product quality problem (n/a) could not be confirmed via returned device analysis.The reported physical resistance / sticking (lock line - difficulty) could not be replicated in a testing environment.A review of the lot history record revealed no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no similar complaints reported from this lot.Based on available information and the results of analysis, a cause of the reported product quality problem (n/a), associated with a lock line entanglement, could not be determined as no issue was identified during device analysis.The reported physical resistance / sticking (lock line - difficulty), associated with the difficult lock line removal, appears to be due to the lock line being entangled on the lock lever.There is no indication of a product quality issue with respect to manufacture, design, or labeling.
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