Details of the complaint: the biomedical engineer (bme) reported that the patient vitals were not flowing to the emr due to the duplicate bed id which was found.Also, when the transport monitor was undocked from the host bsm, and it powered off.No patient harm was reported.Investigation conclusion: the device logs and eg logs were investigated by nkc.It was determined that the cause of the issue was power failure of the bsm-1700 during wlan transport.The customer later reported on 12/01/2023 under ticket (b)(4) that this unit was unable to charge batteries and that they would repair the device themselves.Possible cause of the power failure is likely hardware component failure which can occur through physical damage or fluid intrusion from user mishandling, electrical damage from outages or surges, or wear-and-tear which depends on device age and frequency of use.The complaint device is 6 years old.Due to the device age, wear-and-tear may be a likely contributing factor to hardware failure.Additional device information: d10: concomitant medical device: the following device(s) were being used in conjunction with the bedside monitor.Central nurse's station model: cns-6801a sn: (b)(6) device manufacturer date: 07/20/2017 unique identifier (udi) #: (b)(4) returned to nihon kohden: not returned bedside monitor model: bsm-6701a sn: (b)(6) device manufacturer date: 06/19/2017 unique identifier (udi) #: (b)(4) returned to nihon kohden: not returned.
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