Our quality engineer inspected the 11 samples and photos submitted for evaluation.The reported issue of packaging seal integrity poor/ questionable was confirmed upon inspection of the samples.In the photos, droplets of a transparent substance were observed.Analysis of the sample showed that the bottom web of the unit packaging had shrunk and become deformed near the end cap area of the vps causing it to be forced opened at the opening tab.Grid marks were also seen on the bottom web, meaning the sealing process had been completed and the seal width passed inspection.A review of our risk management documentation was performed and indicates that the potential risk of the reported event was assessed appropriately.Production records were reviewed, and this batch meets our manufacturing specification requirements.Based on a defect simulation performed on similar packaging material, the product could have been subjected to temperature up to 80 degrees celsius.There is no process in the manufacturing that could cause the product to be exposed to such temperatures.The probable root cause for the deformed packages could be due to product being exposed to heat during handling (cargo transportation, storage, loading and unloading, etc.).However, there is no changes to supplier for the transportation.Therefore, the root cause cannot be confirmed.We appreciate you taking the time to bring this observation to our attention.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for identification of emerging trends.We regret any inconveniences this incident may have caused you and your facility.
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