Catalog Number ROB10024 |
Device Problems
Failure to Power Up (1476); Computer Operating System Problem (2898)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/30/2023 |
Event Type
malfunction
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Manufacturer Narrative
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Internal complaint reference (b)(4).
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Event Description
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It was reported that, during setup for a cori assisted tka, the real intelligence cori console was not booting up.The procedure was performed, without any delay, with a change to manual surgical technique.Since the problem was noticed before the procedure, the patient was not yet involved.
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Manufacturer Narrative
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H3, h6: the real intelligence cori, part number rob10024, serial number (b)(6) , used for treatment was not returned for evaluation, therefore a device analysis was unable to be performed.A complaint history review for similar reported/confirmed complaints has identified prior events.A review of manufacturing records indicate the device met all specifications upon release into distribution.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.A historical escalation event review was not completed.The product was not returned and no evidence was made available to link the complaint to an escalation event.We have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Although the reported problem was not confirmed through a visual or functional evaluation, factors contributing to the reported symptom may have been associated with an internal power supply failure.Based on the investigation, no containment or corrective action is recommended or required at this time.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Manufacturer Narrative
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H6: the real intelligence cori, part number rob10024, serial number (b)(6), intended for used in treatment was returned for evaluation.Nothing was identified visually that contributed to the reported problem.The functional evaluation was performed.The machine did not boot up.The front panel screen was blank.The tcu board was replaced with a known good board, still problem was persistent.Replaced the pmb and the issue was resolved.On further observation there was an error displayed.The software was reloaded and the machine was checked to be working fine on a saw bone model.A complaint history review for similar reported/confirmed complaints has identified prior events.A review of manufacturing records indicate the device met all specifications upon release into distribution.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.A historical review concluded that no prior escalation actions are applicable to the scope of the reported complaint.We have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.The most likely cause was pmb board failure.Based on the investigation, no containment or corrective action is recommended or required at this time.Should any additional information be received the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Search Alerts/Recalls
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