The reported complaint that the autopulse platform (b)(6) displayed fault code 08 (motor controller malfunction) was confirmed in the archive data and during functional testing.The root cause of the reported fault code was the malfunctioning motor controller board, likely due to failed component(s).There was no physical damage observed on the returned autopulse platform during the visual inspection.The archive data review showed multiple fault codes 08 (motor controller fault detected) around the customer's reported event date, confirming the reported complaint.The autopulse platform failed initial functional testing due to fault code 08 displayed upon powering up, confirming the reported complaint.Technical investigation determined that the root cause of fault code 08 was the malfunctioning motor controller board, which was replaced to remedy the fault.Following service, the autopulse platform was subjected to a run-in test using the 95% large resuscitation test fixture (lrtf) with known good test batteries until discharged without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for the autopulse platform with serial number (b)(6).
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