1.Returned sample analysis: 1) due to the restrictions of the customs policy, the overseas samples cannot be returned to suzhou.Suzhou has received the returned photos.2) observed the returned photos, cannot observe the debris and the bent tip on the returned photos, refer to returned photos.9367879.Zip.2.Review batch record information: 1)complaint lot#2319927 was produced on insyte a assembly line ,produced in december 2022, packaging at m860 packing machine in december 2022, lot quantity is 10k.2)review the in-process test and outgoing test report for this lot product, all test results meet the product specifications, no abnormal for it.3)review the production record and machine troubleshooting records for this lot product, no abnormality, deviation or rework activities.3.Check the appearance of the retained sample.No abnormality was observed on the retained sample, attachment1- the picture of retained sample.4.Root cause: observed the returned photos, cannot observe the debris and the bent tip on the returned photos, the root cause cannot be confirmed.5.The plant continue pay attention to this defect.
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