On october 21, 2019, senseonics became aware of an event where a user was hospitalized due to a hyperglycemia event.The user felt nauseous, was not able to think straight, felt dizzy, fell down and broke her sternum.The user's son called for the ambulance and she was admitted to the hospital.The user also reported that the incident did not happen because of eversense system's malfunction but due to lack of training.
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This report is being submitted retrospectively as part of an internal review.As reported, the user did not calibrate correctly which ultimately caused the hospitalization incident.The user reported that it was not due to any malfunction of the device but due to lack of training that she had on how to use the device.No remedial action/corrective action/preventive action/field safety corrective action is required.Since the exact date and time of the event remained unknown, no further investigation could be possible from the manufacturer.Based on the information available and what user reported, there was no malfunction associated with the device and the device performed as intended.
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