Zimvie complaint number (b)(4).Zimvie received one (1) msgiims, (navigator certain implant mount 3.4mm(d) short) for evaluation.Visual evaluation / functional test was performed, mount is excessively worn and a fracture identified at screw tip.This complaint refers to the specific device msgiims.Dhr review and complaint history review by lot number could not be performed, as the lot number associated with the reported product is not available.However, zimvie quality management system (qms) has controls in place to ensure the distribution of conforming product.A complaint history review by item number was conducted for the msgiims dating back to 12 months from now.The complaint history review revealed that there are no existing non-conformances/capa/hhe/d/product holds for the reported product for similar event.Review completed utilizing keywords: dental : functional : fracture : mount.The customer did not submit images for the reported event.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was incorrect implant mount used.Therefore, based on the available information, a device malfunction did occur.The mount is excessively worn and a fracture identified at screw tip.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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