H.6.Investigation summary: this statement summarizes the investigation results regarding a complaint that alleges discrepant result when using bd veritor¿ sars-cov-2 veritor kit (material#: 256082), batch number 3199773.The customer reported that they tested positive twice with different at home tests, however received a negative result when using the veritor kit.Bd quality performs a systematic approach to investigate all complaints.This approach involves review of manufacturing batch history records, visual inspection of retention samples, and visual inspection of customer returned samples, if applicable.Batch history record (bhr) review and retain sample testing were performed on the batch number provided.The results were acceptable, and no relevant issues were found.No photos or samples were received; therefore, return sample analysis could not be performed.The reported issue was unable to be confirmed.A trend analysis for discrepant result was conducted, no adverse trend was identified.There were no corrective actions taken at this time.If you have any additional questions or concerns, please do not hesitate to contact bd technical services.H3 other text : see h.10.
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