Philips received a complaint by the customer on the v60, indicating that the device was not going into standby mode.There was no patient involvement at the time the issue was discovered as the issue occurred during performance verification testing (pvt).The device was removed from service, and there was no reported patent harm.The customer reported to the remote service engineer (rse) that device was not going into standby mode.Per previous good faith effort (gfe) response, it was confirmed that the air & o2 flow sensor assembly was found to be defective; therefore, the air & o2 flow sensor assembly was replaced to resolve the issue.The device passed the required performance verification tests per philips standard and was returned to service.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.Although requested, the defective parts were not received at this time.A supplemental report will be submitted if the part is received and evaluated.
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