Philips has investigated this complaint.According to the additional information received, the system was outside of clinical use.The issue was found at the time of user preparation.The philips field service engineer (fse) inspected the system onsite and confirmed that the x-ray was disabled.Upon troubleshooting, fse found that the fdc led was off and the l11 of fdc power supply was off.The philips engineer reconnected the power to fdc (x11), moved the connector power to fdc x12 at psu and replaced the power supply proactively.The replaced power supply returned to philips for further analysis.The analysis confirmed the malfunction and it identified that there was no measurable output, and the cause was unknown.After which, the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.As per the instructions for use, the responsible organization of the allura xper fd series equipment must institute a routine user checks program.The responsible organization of the allura xper fd series equipment shall make sure that all checks and actions have been satisfactorily completed before using the product for its intended purpose.Based on the investigation results, philips concludes that the complaint is not reportable.The codes were updated based on the investigation outcome.
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