Customer complaint - limited data available: "i have a heating pad that is zapping me with shocks.I have checked the recall and my model isn't listed on the recall.I called in to the recall number over 6 months ago and was told this complaint would be funneled up through an escalation process and i would get an email back.I have yet to receive any communication and called in again today and went through the same exact "escalation" process.Can i please find out what i need to do?" information obtained from email correspondence: additional details about how the product was being used at that time and what happened - "it gives out zaps/shocks while on and on a body part.It's nothing severe or intense; more surprising and annoying than painful." was any medical treatment necessary? if so, please provide additional details - "no.Incident date or first date issue was observed - "soon after purchasing but i don't use it very often, the last time i used it, i was in bed and my husband felt it and said, that's not safe! ".
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