The reported event was addressed with phone support.The site was able to remove the instrument from the trocar.The intuitive surgical, inc.(isi) technical support engineer (tse) recommended using a new instrument.No site visit was conducted.The system was working properly, and no additional action was required as the issue was resolved.The affected instrument has not yet been received as of the date of this report.Therefore, the root cause of the customer reported failure mode has not been determined.
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It was reported that during a da vinci-assisted benign hysterectomy surgical procedure, the insertion axis was not free to move.The site stated that the instrument wrist became dislodged and they could not remove it through the trocar.The surgical staff did get the instrument removed.The intuitive surgical, inc.(isi) technical support engineer (tse) recommended using a new instrument.The site got a new instrument and proceeded with the case.The procedure was completed with no reported injury.
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