H10: the complained unit was returned to livanova for investigation, along with 9 other unused units from the same lot that were refused by customer.Visual inspection concluded that the device was manufactured properly per manufacturing procedures.When the steel introducer needle was being pulled out of the cannula, the luer was slightly more difficult to twist, however that may have been due to the fluid that dried on the device causing it to stick.Once the luer was untwisted, there were no issues removing the needle and it functioned properly.Dimensional analysis was performed on critical dimensions that could contribute to the needle being more difficult than usual to remove, on the tubing and on the needle.All dimensions were found to be within specifications.Visual inspection was performed also on the 9 unused units and these were manufactured properly per manufacturing procedures.All luers were untwisted with minimal effort and there were no issues removing the needle.The device history record (dhr) review highlighted that the lot whose claimed product belongs to was released as conform according to specifications.No similar complaints have been recorded on this product lot out of 300 manufactured units nor part number in the last 5 years.Therefore, the event is isolated.Upon reviewing product change history, no changes that would contribute to the reported complaint were identified.Based on all the above, it cannot be ruled out that the reported event could have been due to the needle luer that may have been assembled too tightly to the female connector of cannula tubing during manufacturing, making needle withdrawal harder for the surgeon.To prevent re-occurrence, the manufacturing personnel has been involved in a dedicated training meeting to discuss the specific event.
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