This report is being submitted retrospectively as part of an internal review.Based on the investigation of the user's data in data management system (dms), the system might have missed hypoglycemic episode potentially due to transitory system inaccuracy.However, the system performance returned to normal shortly after the complaint date which was confirmed by customer.
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On (b)(6) 2020, senseonics was made aware of an instance where the user fell unconscious and had a seizure due to hypoglycemia.The emergency doctor was called and the user was taken to the hospital.During the seizure, she fractured her t9 vertebra.Sensor reading during the time of incident was 123 mg/dl and the user's blood glucose (bg) was 30 mg/dl.The user reported to have not received any low glucose alerts during the time of incident.
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