Product was purchased through zinnanti surgical design on 9/22/2023 under our order number (b)(4) and exported to end user through an unknown order number or date.Customer has been able to use the device successfully for some time, however, now gets random shut downs on the unit after about 20 mins of use.Customer was given rma and shipping label to return the product for repair and evaluation on.A supplemental report will be submitted once the device has been evaluated.
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Customer was offered an rma and shipping label to return the product for repair and evaluation, but chose not to pursue the repair.Customer was followed up with about this repair on 12/20/2023, 01/03/2024, 01/10/2024, and 01/17/2024 - however, customer did not continue with the repair.Complaint confirmed from pictures and information received from the customer.True root cause is unable to be determined as customer chose to not return the device for repair or evaluation.Based on the above information, no further actions are required and this can be seen as the final report.If additional information is obtained that alleges any additional patient involvement or additional informaiton pertinent to the investigation, a subsequent follow up report will be submitted.
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