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Model Number 2110 |
Device Problem
Power Problem (3010)
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Patient Problem
Insufficient Information (4580)
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Event Date 12/01/2023 |
Event Type
malfunction
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Manufacturer Narrative
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B3 unknown.One device was returned for analysis.Visual inspection showed a worn downstream occlusion sensor seal and a worn upstream occlusion sensor seal.The tamper seal was broken.There was no evidence to review in the device's event history log.A functional test was performed and the reported issue duplicated.The device powered in the downloading mode and could not boot up pass this screen.The manufacturing utility mode was accessed, and no software was present in the device.It was determined that the probable cause was due to a disruption to the usb connection during firmware installation.As a result, a functional testing was performed and passed.A service history review identified there was no indication that the complaint was related to a service of the device within the review period.
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Event Description
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It was reported that the pump was stuck on the loading screen even after attaching to the computer and reinstalling the batteries.It is unknown if there was patient involvement, no adverse patient effects were reported.
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Search Alerts/Recalls
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