This report is being supplemented to provide additional information based on the device evaluation and the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.The device was returned to olympus for inspection and the customer's complaint was confirmed, there was a scrape mark inside the channel.Based on the results of the investigation, the root cause could not be determined.The event can be prevented by handling the device in accordance with the following instructions for use (ifu): ¿ if insertion or withdrawal of endotherapy accessories is difficult, straighten the bending section as much as possible without losing the endoscopic image.Inserting or withdrawing endotherapy accessories with excessive force may damage the instrument channel or endotherapy accessories and could cause some parts to fall off and/or cause patient injury.¿ if insertion or withdrawal of endotherapy accessories is difficult, straighten the bending section as much as possible without losing the endoscopic image.Inserting or withdrawing endotherapy accessories with excessive force may damage the instrument channel or endotherapy accessories and could cause some parts to fall off and/or cause patient injury.¿ if the distal end of an endotherapy accessory is not visible in the endoscopic image, do not open the distal end of the endotherapy accessory.This could cause patient injury, bleeding, perforation, and/or equipment damage.¿ if the endotherapy accessory cannot be withdrawn from the endoscope, close the tip of the endotherapy accessory or retract the tip of the endotherapy accessory into its sheath.Then carefully withdraw both the endoscope and the endotherapy accessory together while observing the endoscopic image.Inserting or withdrawing endotherapy accessories with excessive force may damage the instrument channel or endotherapy accessories and/or cause patient injury.¿ do not use the channel cleaning brush for cytologic tissue sampling or other diagnostic or therapeutic purposes.Patient injury, cross-contamination, and/or equipment damage may occur.Olympus will continue to monitor field performance for this device.
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