The investigation was completed by conducting a thorough evaluation of the product and the reported information.According to the software logs, two fields were selected for delivery using consolidated field sequencing (cfs).The machine was set to deliver the two fields as a single beam for a total of 196.9 mu.A "fine pot offset x2" error occurred after 158.3 mu had been given.At this point, the first field was fully treated, and the second field received 56.4 mu of its prescribed 95.0 mu leaving a remainder of 38.6 mu to be delivered to the second field.The machine was set to deliver the remaining 38.6 mu, however another "fine pot offset x2" error was encountered after a beam on state was detected, but 0 mu were received from the machine as delivered.After this, there was a machine communications time out and an abnormal termination message was noted.Mosaiq displayed '0 mu' on the abnormal termination form which provided three choice options to the user: 1) the treatment information is correct.Record the treatment.2) monitor units were delivered, but the value is not correct.Manually record the treatment.3) no monitor units were delivered.Exit the field and do not record the treatment.The user selected the second option to correct the treatment chart and accidentally entered an incorrect value for the manual recording of the second field.The full recording of the first field and the partial delivery of 56.4 mu for the second field were correctly recorded in mosaiq.Mosaiq did not have any malfunction and is working as designed and intended.The incorrect manual recording of the second field is due to use error.When the treatment was interrupted, the patient received an underdose of 38.6 mu from a single field of a two-field treatment plan.The intended dose from the field was 90 cgy and the total intended mu from the field was 95 mu.The total intended daily dose was 180 cgy and the total number of fractions is 23 so that the total overall treatment dose is 4140 cgy.Assuming no corrective action was taken, and the missing dose was ignored this would represent an underdose of ~20% on the day of treatment or ~0.9% over the course of the treatment.Elekta physics assessed this as an insignificant radiation underdose.
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