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Model Number 560BC |
Device Problems
Device Alarm System (1012); Battery Problem (2885)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/08/2023 |
Event Type
malfunction
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Event Description
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Medtronic received information that prior to use of a bio-console instrument, the customer reported that the main big display did not power on, the bottom base display was normal.The battery icon was empty and the green led was flashing rapidly.Received error codes 41, 68 and 69.The instrument was replaced.There was no patient involvement, so no adverse effect occurred.Medtronic received additional information that the battery was not the issue and that it was the system controller board that was giving false indications.The batteries where checked and were fine.The customer does their own pm¿s and informed the medtronic service techncian that the batteries were installed in 2021.The lot number of the batteries is unknown.
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Manufacturer Narrative
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Device evaluation summary: the reported issue that the main big display did not power on, the battery icon was empty, the green led was flashing rapidly and the occurrence of error codes 41, 68 and 69 were verified during service.The service technician confirmed that the battery voltage was correct and batteries did not need to be changed.The issue was resolved by replacing the assy system controller module-006.Preventive maintenance was performed per specifications.Note: the instrument was serviced/analyzed in the facility by a field service technician.The instrument was not returned to a medtronic facility for service/analysis.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Manufacturer Narrative
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Correction d8 (was dev serviced by third party?): this field has been updated to no.Correction h8 (usage of device): this field has been updated to reuse.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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